DELIVERY AND RETURNS
DELIVERY
We only delivery to UK addresses at this time.
Free Next Day Delivery on all orders £60 and over.
Delivery is charged at £4.99 for all orders under £60.
Next Day Delivery is Monday to Friday (excluding weekends and Bank Holidays)
Note: Orders are fulfilled by our partner, The Monogram Group, and are subject to a two-week lead time before despatch.
RETURNS
If you are not happy with your purchase, please return your order for a refund or exchange to:
The Monogram Group Ltd/Timberwolf, Greatworth Park, Greatworth, Banbury OX17 2HB
Our Returns policy lasts 30 days from delivery of the order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include proof of purchase.
The postage costs when returning or exchanging an item must be met by yourself and are non-refundable. We strongly suggest obtaining a proof of postage for all returns. However, when exchanging an item, we will send the exchanged item free of charge.
If you are returning an item(s) over £60 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Delivery charges are non-refundable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact our supplier sales@monogram.co.uk
